Magic Little Letters


Please read the following important terms and conditions before you buy anything from our website.

Throughout these Terms and Conditions the terms “we” "us" and “our” refers to The Make Believery.

When you tick the box at checkout, completing and submitting your order, you agree and are legally bound by the following terms and conditions - but it doesn't affect your consumer rights, details of which can be found here. www.citizensadvice.org.uk

We are, Leigh Roberts, trading from Longniddry Gardens Cottage, Glassel Park Road, EH32 0NB. Please call 07746711839 or email leigh446@hotmail.co.uk

 

Submitting an online order or completing the checkout process does not constitute our acceptance of your order. We reserve the right to change, modify, add, or remove sections of these Terms and Conditions at any time and without prior notice. Our Terms and Conditions and Privacy Policy as below apply only to all purchases made via www.TheMakeBelievery.com

PERSONALISED ORDERS:

​Please check and double check the names and information when you order as we are unable to offer refunds or replacements for personalised items. If you do make an error with your order please email us and we will do all we can to help rectify the mistake. 

DAMAGED OR INCORRECT ORDERS

​Please contact us within 7 days of recieving your item if your order is damaged or incorrect. We would ask you to provide a photograph/s of the issue, including packaging in the case of damage. Once recieved we will replace or refund your order. 

PAYMENT​

We accept certain credit and debit cards.

Orders will only be fulfilled once payment has been taken and cleared.

All products, orders and refunds are valued in GBP Sterling. Currency conversion rates may sometimes vary, and are determined by the external payment processor.

The price includes VAT and does not include the cost of delivery.

DELIVERY​

Please ensure that all delivery address details, including a contact telephone number, are correct when you place your order. The Make Believery will send you the estimated date for your delivery, in your confirmation of order email, but please note, we are not responsible for postage delays outside of our control. Due to the ongoing Covid-19 crisis – delivery times may vary from usual shipping times, we will update you wherever possible, and suggest ordering with planty of time.

 

We cannot be responsible for Parcels that are returned to sender which show at least one attempted delivery, or an issue raised by the courier on the tracking that was not responded to by the end-customer, may incur charges to resend. All customs fees, duties & charges levied at the point of entry are payable by the customer/recipient. 

​Due to the ongoing Covid-19 crisis – delivery times may vary from usual shipping times, we will update you wherever possible but can not be held responsible due to postage delays surrounding these circumstances.

COPYRIGHT & LEGAL​

Lunar Mail is a protected, registered trademark.

All art, imagery and text contained in this website and across all our products are protected by copyright and are the property of The Make Believery.com. Purchase of our products does not transfer copyright or reproduction rights. All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.

Lunar Mail is the trading name for Lunar Mail Ltd., registered in England & Wales, company number 12911421.

The Sole proprietor of Lunar Mail Ltd. is Miss Rachel O'Connell

Founded in Hampshire, England, United Kingdom.

 

RESALE​​​

You are not permitted to remove, copy, alter or rebrand Lunar Mail Ltd. products in any way or sell to another company or individual.

 

PRIVACY POLICY​

Your privacy is of the utmost importance to us. The following privacy policy relates to use of our website www.TheMakeBelievery.com We will never collect or store card data and all card data is handled by compliant third party payment processors.

PERSONAL INFORMATION ​

For the processing through to the delivery of your order, we collect personal data such as your name, contact details and address, which we share with our delivery carrier. If you give your consent to opt in to our newsletter, we will send your marketing material from time to time. We will never share your data with third parties. Please note you can can opt out of our marketing list at any time by writing to us at hello@lunar-mail.co.uk 

Should you choose to register interest, make a purchase, add feedback, contact us or post to our site in any way, we will/may collect personal information from you. We collect this personal information from you either directly, such as when you register with us, contact us or purchase services via our website or through the use of cookies.

Depending on how and what data we have collected it may include some or even all of the following: your name, date of birth, address and contact details, bank account details, feedback left, what items you have ordered and login details for the Lunar Mail website. This information is collected to create and manage your account with Lunar Mail and may also be used to verify your identity. We need certain information to fulfil and deliver orders. 

EXTENUATING CIRCUMSTANCES​

If required by law we will share personal information with law enforcement, delivery companies, or other relevant authorities if required or requested. We will however never share your personal information with any other third party without prior consent.

This website is intended for use by adults only (18 years and older)

If you would like further information on your rights, you will find Guidance from the UK Information Commissioner’s Office on individuals’ rights under the General Data Protection Regulation.

https://ico.org.uk

If you would like to exercise any of those rights, please do not hesitate to contact ICO for further advice or Lunar Mail directly.

CHANGES TO THIS WEBSITE / TERMS AND CONDITIONS / PRIVACY POLICY​

We may change or update this privacy policy at any time, please refer back to this document if you have any concerns or contact us directly:

CONTACT US​

We can be contacted directly via e-mail: hello@lunar-mail.co.uk and will be happy to help with any questions you may have regarding any of our policies.